1 What is Sasviq?
Sasviq is a service marketplace platform that connects customers with verified contractors and service providers. Customers can submit service requests and receive quotations from multiple contractors in one place.
2 How does Sasviq work?
Sasviq follows a simple process:
- Customer submits a service request
- Request is sent to relevant contractors
- Contractors send quotations
- Customer compares quotes
- Customer selects a contractor
- Job gets completed
- Customer submits a review
This workflow is designed to make hiring contractors simple and transparent.
3 Who can sign up on Sasviq?
There are two types of users who can register:
Customers
Customers who are looking for services such as electrical work, plumbing, renovation, cleaning, air conditioning services, home maintenance, and more.
Contractors / Service Providers
Businesses or professionals who want to receive customer leads, send quotations, promote their services, and grow their business online.
4 Is registration free on Sasviq?
Yes. Registration on Sasviq is completely free for both customers and contractors. There are no hidden charges for creating an account or listing your business.
5 How can customers sign up?
Customers can register by visiting sasviq.com, clicking the Sign Up button, selecting Customer Account, filling in basic details such as name, email, phone number, and password, then submitting the registration form. After registration, customers can immediately submit service requests.
6 How can contractors sign up?
Contractors can register by visiting sasviq.com, clicking Sign Up, selecting Contractor Account, filling in business details including business name, contact number, service categories, coverage areas, and login credentials, then submitting the registration form. Once approved, contractors can start receiving leads and sending quotations.
7 Do contractors need to pay to list their business?
No. Contractors can list their business completely free on Sasviq. The free plan allows contractors to create a business profile, receive leads, send quotations, and build visibility on the platform.
8 How many free quotations can contractors send?
Contractors can send up to 10 quotations for free. This allows new contractors to explore the platform and start getting customers without any upfront cost.
9 How are contractors matched with customers?
Sasviq matches contractors based on service category, customer location, contractor coverage area, and contractor subscription priority. The system sends requests to relevant contractors within the selected city and category.
10 Can customers compare quotations?
Yes. Customers can compare quotations from multiple contractors based on pricing, ratings, response speed, and service details. This helps customers choose the best contractor for their needs.
11 Can customers upload images with service requests?
Yes. Customers can upload images and provide job descriptions to help contractors better understand the requirement.
12 Can contractors select service areas?
Yes. Contractors can choose a state and up to 5 cities for service coverage. This helps ensure they only receive relevant leads from their preferred locations.
13 Does Sasviq verify contractors?
Sasviq may verify contractor details to improve trust and platform quality. Verified contractors may receive a verification badge.
14 Can customers leave reviews?
Yes. Customers can rate and review contractors after job completion. Only verified customers can submit reviews to maintain authenticity.
15 Is Sasviq available across Malaysia?
Yes. Sasviq is designed to support contractors and customers across Malaysia using state and city-based matching.
16 Does Sasviq charge customers for requesting quotations?
No. Customers can submit service requests and receive quotations free of charge.
17 Can contractors upgrade their account later?
Yes. Contractors may upgrade to premium plans in the future for more leads, better visibility, higher matching priority, and expanded city coverage.
18 How does Sasviq protect user information?
Sasviq follows basic security and data protection practices including secure login systems, password encryption, role-based access control, and a secure hosting environment.
19 Can contractors accept or reject leads?
Yes. Contractors can review incoming requests and decide whether to respond with a quotation.
20 How can I contact Sasviq support?
You can contact the Sasviq support team through the website at www.sasviq.com or by email at support@sasviq.com.